Senior Medical Support Supervisor – Clinic Operations | Telework Eligible

U.S. Department of Veterans Affairs; Morristown (TN); Hybrid; USD 62,000 - 74,000; Full time

Job summary

U.S. Department of Veterans Affairs in Morristown, TN seeks a Supervisory Medical Support Assistant to oversee MSAs across clinics, manage staff schedules, and route clinical questions to appropriate staff. The role involves supervising a team, guiding policy changes, and ensuring timely patient services.

The position requires GS-8 level experience, strong leadership, and collaboration with interdisciplinary teams. Telework is available as part of a broader flexible work arrangement.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic
• Ability to independently utilize reference sources, make decisions and empower the team
• Ability to provide full range of administrative and supervisory duties to subordinate staff
• Ability to collaborate, communicate and demonstrate customer service and interpersonal skills
• Ability to provide briefings, orientations, staff development and training
• Ability to manage fiscal matters, forecast resources and identify budget needs

Responsibilities

• Plan and direct programs at medical centers and satellite clinics with full supervisory responsibility
• Assign and evaluate the work of subordinate staff
• Resolve complex problems to ensure patient services are met
• Evaluate new products, equipment and systems for improvements
• Identify educational or training needs and make staffing decisions
• Extract and analyze data to support performance measures for senior management
• Maintain standard work schedules and ensure compliance with policies

Skills

Leading patient support staff

Decision making

Supervisory duties

Customer service

Training & development

Budgeting & resource forecasting

Education

High school diploma or equivalent

Job description

U.S. Department of Veterans Affairs in Morristown, TN seeks a Supervisory Medical Support Assistant to oversee MSAs across clinics, manage staff schedules, and route clinical questions to appropriate staff. The role involves supervising a team, guiding policy changes, and ensuring timely patient services.

The position requires GS-8 level experience, strong leadership, and collaboration with interdisciplinary teams. Telework is available as part of a broader flexible work arrangement.