Senior Medical Support Coordinator

US-Department-of-Veterans-Affair; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant (MSA) responsible for answering questions for lower graded staff and supporting inpatient and outpatient clinics across PACT teams, Primary Care, Mental Health, and Ancillary Services at the CBOC.

This role monitors work, assigns tasks, assists with performance input, and ensures efficient workflow while maintaining a positive work environment.

Qualifications

• One year of experience equivalent to GS-6 in patient care support.
• Experience with electronic health records and clinic workflow management.
• Ability to review scheduling, appointments, and care coordination.

Responsibilities

• Answer questions for lower graded staff on healthcare services.
• Monitor and assign work, provide input on performance.
• Coordinate with PACT teams to support clinic operations.
• Enter and verify information in electronic health records.

Skills

Medical terminology

Care coordination

Communication skills

Organization

Staff development

Staffing management

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant (MSA) responsible for answering questions for lower graded staff and supporting inpatient and outpatient clinics across PACT teams, Primary Care, Mental Health, and Ancillary Services at the CBOC.

This role monitors work, assigns tasks, assists with performance input, and ensures efficient workflow while maintaining a positive work environment.