Clinic Operations Lead — Medical Support Assistant

U.S. Department of Veterans Affairs; Louisville (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Ad-hoc telework eligibility

Federal employee benefits (health/eye/

Paid time off

Job summary

U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant for the Robley Rex VAMC Business Office at the Greenwood Community Based Outreach Clinic. The role involves receipt, intake, and indexing of health and administrative information, with emphasis on supervising MSAs and coordinating clinic operations.

Applicants must meet basic requirements, including U.S. citizenship and English proficiency, and have documented experience at the GS-8 level or equivalent.

Qualifications

• Citizenship: U.S. citizen (per basic requirements)
• Proficiency in English (spoken and written)
• One year of experience leading or supervising MSAs or equivalent staff (GS-8 level)
• Education: High school diploma or GED or equivalent
• Must be able to document detailed work history with dates and hours

Responsibilities

• Supervise and direct subordinate MSAs or team leaders in a clinic setting
• Assign and evaluate work, provide performance feedback, and address workplace issues
• Coordinate scheduling and staffing to ensure efficient patient services
• Communicate with physicians, case managers, and allied health staff to ensure continuity of care
• Analyze data and prepare reports to support performance measures
• Support telework opportunities as determined by supervisory discretion

Skills

Supervisory experience

Healthcare administration

Customer service

Team leadership

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant for the Robley Rex VAMC Business Office at the Greenwood Community Based Outreach Clinic. The role involves receipt, intake, and indexing of health and administrative information, with emphasis on supervising MSAs and coordinating clinic operations.

Applicants must meet basic requirements, including U.S. citizenship and English proficiency, and have documented experience at the GS-8 level or equivalent.