Clinic Operations & Scheduling Coordinator

Tufts Medicine; Framingham (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine in Framingham, MA is seeking an Administrative Assistant to provide clinical office support and routine administrative services. The role supports clinic operations, patient flow, revenue cycle activities, and records management to help deliver efficient patient care.

Ideal candidates will have strong communication skills, be bilingual, and able to handle multiple tasks with accuracy. This on-site role involves collaboration with clinical staff and supports to physicians.

Qualifications

• High School diploma or equivalent required.
• Two years of experience supporting customers preferred.
• Bilingual abilities are valued.

Responsibilities

• Schedules patient appointments, including follow-up, testing and labs, and surgical coordination.
• Answers phones, triages calls, responds to patient requests, and takes messages in-office or call center.
• Greets and checks-in patients; verifies demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Good communications

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Confidential information handling

Billing knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling apps

Job description

Tufts Medicine in Framingham, MA is seeking an Administrative Assistant to provide clinical office support and routine administrative services. The role supports clinic operations, patient flow, revenue cycle activities, and records management to help deliver efficient patient care.

Ideal candidates will have strong communication skills, be bilingual, and able to handle multiple tasks with accuracy. This on-site role involves collaboration with clinical staff and supports to physicians.