Clinic Operations & Scheduling Assistant

Mass General Brigham Incorporated; Newton, Northern (MA, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plan

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham Incorporated is seeking a Clinic/Practice Assistant to join the Joint Center team at Newton-Wellesley Hospital. This onsite role runs Monday–Friday, 7:30 a.m. to 4:00 p.m., supporting administrative and clinical operations for patient visits and documentation.

You will coordinate scheduling, check-in/check-out, billing, and communications, while guiding staff and assisting with complex scheduling tasks to keep a busy practice running smoothly.

Qualifications

• High School Diploma or equivalent required.
• Three to five years of office experience required.
• Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Strong communication skills, including the ability to write clearly, take accurate messages, and interact professionally with patients and colleagues.
• Excellent organization and time management skills, with the ability to manage multiple tasks and follow established protocols.
• Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
• Careful attention to detail, including proofreading and editing written documents.

Responsibilities

• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate patient records.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

Job description

Mass General Brigham Incorporated is seeking a Clinic/Practice Assistant to join the Joint Center team at Newton-Wellesley Hospital. This onsite role runs Monday–Friday, 7:30 a.m. to 4:00 p.m., supporting administrative and clinical operations for patient visits and documentation.

You will coordinate scheduling, check-in/check-out, billing, and communications, while guiding staff and assisting with complex scheduling tasks to keep a busy practice running smoothly.