Clinic Operations Manager - Patient Care & Admin Excellence

Aurora Health Care; Neenah (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Aurora Health Care is seeking a skilled Operations Manager to supervise non-physician staff and optimize daily clinic workflows in Neenah, WI. You will oversee reception, scheduling, patient services, accounting, medical records, and related systems to ensure efficient operation and excellent patient care.

The role requires Bachelor’s in Health Care Admin or related field and about 3 years’ experience in a medical practice setting, with strong leadership, communication, and problem-solving

Qualifications

• Demonstrated leadership with experience coaching and evaluating staff.
• Strong communication and organizational abilities in a clinic/healthcare setting.
• Ability to develop and enforce policies, procedures, and operational workflows.
• Intermediate computer literacy and experience with office information systems.

Responsibilities

• Supervise day-to-day activities of non-physician staff to maintain productivity.
• Oversee reception, scheduling, patient service areas, accounting, and records.
• Serve as liaison between staff and physicians to improve patient service.
• Manage accounts payable processing and vendor/payer interactions.
• Lead HR duties including performance reviews, hiring, and staffing decisions.
• Ensure compliance with Code of Ethical Conduct and applicable laws.

Skills

Leadership

Communication

Organizational skills

Problem solving

Customer service

Conflict resolution

Interpersonal skills

Team building

Computer skills

Education

Bachelor's Degree in Health Care Administration or related field

Job description

Aurora Health Care is seeking a skilled Operations Manager to supervise non-physician staff and optimize daily clinic workflows in Neenah, WI. You will oversee reception, scheduling, patient services, accounting, medical records, and related systems to ensure efficient operation and excellent patient care.

The role requires Bachelor’s in Health Care Admin or related field and about 3 years’ experience in a medical practice setting, with strong leadership, communication, and problem-solving