Clinic Operations Manager - Leadership & Growth

Massage Envy; Riverside (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Manager of the Year

Leadership Training

Supportive culture

Job summary

Massage Envy Riverside Orangecrest is seeking a dynamic manager who inspires a team to deliver an outstanding client experience. You will oversee day-to-day operations, drive memberships, promote retail, and coach staff to perform at their best.

You'll build a positive workplace culture, lead by example, and ensure compliance with policies while delivering service that helps guests feel their best. Leadership experience in service environments is required.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
• Massage Envy Experience is a MUST

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

Leadership

Sales experience

Team coaching

Customer service

Communication

Job description

Massage Envy Riverside Orangecrest is seeking a dynamic manager who inspires a team to deliver an outstanding client experience. You will oversee day-to-day operations, drive memberships, promote retail, and coach staff to perform at their best.

You'll build a positive workplace culture, lead by example, and ensure compliance with policies while delivering service that helps guests feel their best. Leadership experience in service environments is required.