Wellness Concierge & Membership Specialist

Massage Envy; Riverside (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits that help you take care ofyou

Healthy compensation plan

Dynamic, energizing environment

Training to grow sales skills

Job summary

Massage Envy Riverside Orangecrest is looking for a Sales and Customer Service Associate who helps clients understand the benefits of regular massage and skincare, builds relationships with members, and connects guests with retail products to extend the care they receive.

You will greet clients, schedule services, answer questions, and maintain a safe, confidential environment while promoting the Wellness Program and future bookings. Training and a dynamic team culture are provided.

Qualifications

• Sales and customer service experience, preferably in retail or service industry.
• Excellent communication and interpersonal skills.
• Ability to connect clients with services and retail products.
• High school diploma or equivalent.

Responsibilities

• Greet clients, schedule services, answer calls, address questions, protect confidentiality, and maintain a safe environment.
• Promote total body care by educating clients on services, selling the Wellness Program, and booking future visits.
• Drive member retention through outreach via phone and email.
• Uphold core values of optimism, gratitude, excellence, consistency and empathy.
• Support team goals and build positive relationships with team members.

Skills

Customer service

Sales skills

Communication

Cash handling

Retail experience

Education

High school diploma or equivalent

Tools

POS system

Job description

Massage Envy Riverside Orangecrest is looking for a Sales and Customer Service Associate who helps clients understand the benefits of regular massage and skincare, builds relationships with members, and connects guests with retail products to extend the care they receive.

You will greet clients, schedule services, answer questions, and maintain a safe, confidential environment while promoting the Wellness Program and future bookings. Training and a dynamic team culture are provided.