Clinic Operations Leader - Wellness & Guest Experience

JEM Wellness Brands; Kennesaw (GA); On-site; USD 20,000 - 29,000; Full time

Job summary

Massage Envy General Manager at 745 Chastain Rd oversees daily clinic operations, including sales, guest service, staffing, and overall management. The role emphasizes the brand values of optimism, gratitude, excellence, consistency and empathy while promoting wellness plans, skincare services, and at-home care for guests and members.

The GM leads front desk coverage, coaches the team, and drives monthly and annual performance results.

Qualifications

• The role requires a high level of guest service and leadership.
• Minimum 2 years of related experience and/or training.
• Proficient with computers: email, spreadsheets, word processing.
• Strong communication and customer service skills.

Responsibilities

• Front Desk Coverage and guest interactions at the clinic.
• Lead and coach staff to deliver excellent service.
• Set and monitor sales and service goals with staff.
• Hire, onboard and train new clinic personnel.
• Maintain compliance with company policies and local regulations.

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Job description

Massage Envy General Manager at 745 Chastain Rd oversees daily clinic operations, including sales, guest service, staffing, and overall management. The role emphasizes the brand values of optimism, gratitude, excellence, consistency and empathy while promoting wellness plans, skincare services, and at-home care for guests and members.

The GM leads front desk coverage, coaches the team, and drives monthly and annual performance results.