Clinic General Manager - Wellness & Service Leader

JEM Wellness Brands; Apex (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Massage Envy in Apex, NC seeks a General Manager to oversee day-to-day clinic operations, including sales, customer service, staffing and overall management. You will promote brand values of optimism, gratitude, excellence and empathy, while advancing wellness services and guest experiences.

Responsibilities include front desk coverage, staff coaching, performance management, compliance, and collaboration with Area/District Managers to drive results and maintain high service standards across the

Qualifications

• High School Diploma required.
• Minimum 2 years of related experience and/or training or equivalent education and experience.

Responsibilities

• Front Desk Coverage.
• Lead ongoing coaching and development sessions with staff to provide feedback and improvement recommendations.
• Be a role model for the company culture and maintain a professional image and atmosphere.
• Maintain communication with Area Manager and District Manager about issues, opportunities, and threats.
• Ensure clinic meets monthly and annual performance goals and conduct sales/service strategy meetings.

Skills

Leadership

Customer Service

Communication

Teamwork

Education

High School Diploma

Job description

Massage Envy in Apex, NC seeks a General Manager to oversee day-to-day clinic operations, including sales, customer service, staffing and overall management. You will promote brand values of optimism, gratitude, excellence and empathy, while advancing wellness services and guest experiences.

Responsibilities include front desk coverage, staff coaching, performance management, compliance, and collaboration with Area/District Managers to drive results and maintain high service standards across the