Clinic Operations Leader: Growth, Compliance & People

Community Medical Services; Lima (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Short and long-term disability

Life insurance

Paid sick, vacation, and holiday time

401K retirement plan with match

Tuition and CME reimbursement up to 0

Employee assistance program

Ongoing professional development

Job summary

Community Medical Services seeks a Clinic Manager to oversee daily operations of an addiction treatment clinic in Ohio, ensuring safe and smooth service delivery for patients beginning recovery. The role emphasizes supervising staff, program governance, and coordination with quality/compliance teams.

You will implement policies, manage staffing, and drive performance improvements while supporting growth initiatives with the Regional Operations Director.

Qualifications

• High School Diploma required.
• At least two (2) years of experience in behavioral health or health services preferred.
• Prior supervisory experience, or experience leading individuals or teams required.

Responsibilities

• Hire, train, and guide the patient services team and supervisors.
• Determine staffing standards for clinics based on patient care needs, workflow, and other clinical needs.
• Identify, de-escalate, and solve patient concerns as they arise.
• Work with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff.
• Ensure appropriate coordination of care for patients, including managing patient flow at the site.
• Establish KPI’s regarding customer service standards and model expected behaviors that demonstrate service excellence with a focus on patient care.
• Manage outside agency inspections and assist in plan of corrections or audits (CARF, OBHL, RHBA, state, DEA, fire, and alarm).
• Work alongside assigned Clinical Coordinator to assist with grievances, appeals, and complaints from clients and oversight agencies of assigned clinics

Skills

Staff management

Staff training

Performance coaching

Policy development

Process improvement

Education

High School Diploma

Job description

Community Medical Services seeks a Clinic Manager to oversee daily operations of an addiction treatment clinic in Ohio, ensuring safe and smooth service delivery for patients beginning recovery. The role emphasizes supervising staff, program governance, and coordination with quality/compliance teams.

You will implement policies, manage staffing, and drive performance improvements while supporting growth initiatives with the Regional Operations Director.