Senior Clinic Operations Leader

Ohio-State-University-Physicians-1; Columbus (OH); On-site; USD 90,000 - 134,000; Full time

Job summary

Ohio State University Physicians in Columbus, OH is seeking a Senior Clinic Manager to lead operations, positively impact patient care, and build a clinical team with support from senior leaders. Independently provides overall administrative direction and coordinates clinic business, liaising with administration, physicians, patients and external partners to meet directives and resolve issues.

Join a dynamic outpatient environment with a focus on excellence and collaboration, offering

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 2 years of direct managerial or supervision experience, preferably in a clinical setting.
• Strong interpersonal, organizational, communication, leadership and customer service skills.
• Demonstrate a high level of professional integrity and interpersonal skills to handle sensitive and confidential situations.
• Ability to interact, communicate, and follow-up with individuals at all levels of the organization in a timely manner with poise, tact and diplomacy.
• Strong organizational, communication, leadership and patient experience skills. Ability to work independently in a fast-paced, dynamic environment.
• Proficient in word processing and spreadsheet software.
• Knowledge of medical office operations and systems; familiar with guidelines regarding patient confidentiality issues, OSHA, Joint Commission, customer service, and knowledge regarding the clinical operations and needs of a medical facility.

Responsibilities

• Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
• Manages all aspects of clinic operations while controlling labor costs and clinic expenses.
• Maintains functional knowledge of staff responsibilities.
• Manages assigned staff including but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll.
• Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance.
• Ensures new and existing staff attend and successfully pass Ambulatory Skills Orientation in accordance with established expectations.
• Analyzes reports, prepares summary and develops plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate.
• Oversees all registration, scheduling and building/managing provider template functions to maximize clinic outcomes in collaboration/coordination with the Corporate Central Access team.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Education

Bachelor’s degree or equivalent

Tools

Word processing

Spreadsheet software

Job description

Ohio State University Physicians in Columbus, OH is seeking a Senior Clinic Manager to lead operations, positively impact patient care, and build a clinical team with support from senior leaders. Independently provides overall administrative direction and coordinates clinic business, liaising with administration, physicians, patients and external partners to meet directives and resolve issues.

Join a dynamic outpatient environment with a focus on excellence and collaboration, offering