Clinic Operations Leader — Growth, Quality & Care

Community Medical Services; Lima (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Disability insurance

Life insurance

Paid time off

401K with match

Tuition & CME reimbursement

Employee assistance program

Professional development

Job summary

Community Medical Services (CMS) is seeking a Clinic Manager to help those suffering from addictions access care. You will supervise clinic staff, develop policies, and partner with leadership to grow programs while ensuring high-quality patient care.

You will work with the Regional Operations Director to implement plans, monitor performance, and foster a collaborative, compliant clinic environment. CMS emphasizes professional development and equal opportunity employment.

Qualifications

• High School Diploma required.
• At least two years of experience in behavioral health or health services preferred.
• Prior supervisory experience or experience leading individuals or teams required.

Responsibilities

• Hire, train, and guide the patient services team and supervisors.
• Determine staffing standards for clinics based on patient care needs and workflow.
• Identify, de-escalate, and solve patient concerns as they arise.
• Work with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff.
• Ensure appropriate coordination of care for patients and manage patient flow at the site.
• Establish KPIs for customer service standards and model service excellence.
• Manage inspections from outside agencies and assist in plan of corrections or audits.
• Collaborate with Clinical Coordinator on grievances, appeals, and complaints.

Skills

Supervisory experience

Behavioral health

Staff management

Policy development

Quality improvement

Education

High School Diploma

Job description

Community Medical Services (CMS) is seeking a Clinic Manager to help those suffering from addictions access care. You will supervise clinic staff, develop policies, and partner with leadership to grow programs while ensuring high-quality patient care.

You will work with the Regional Operations Director to implement plans, monitor performance, and foster a collaborative, compliant clinic environment. CMS emphasizes professional development and equal opportunity employment.