Clinic Operations Leader

Massage Envy; Utah; On-site; USD 70,000 - 90,000; Full time

Job summary

Massage Envy is seeking a General Manager to oversee daily clinic operations, drive sales, customer service, staffing, and overall management of the clinic. Uphold brand values of optimism, gratitude, excellence, consistency and empathy.

The GM will lead staff development, ensure regulatory and franchise compliance, maintain guest experiences, and promote wellness plans and services across the clinic. This role requires strong leadership and in-clinic availability, including peak hours.

Qualifications

• High School Diploma is required.
• Minimum 2 years of related experience and/or training; or the equivalent education and experience.
• Proficiency with computer operations: email, spreadsheets, databases and word processing software.
• Ability to read, write, and comprehend instructions, correspondence and memos.
• Ability to present information clearly in one-on-one and group settings.

Responsibilities

• Front Desk Coverage: work a minimum of 25 hours per week at the front desk.
• Lead and model the company culture and environment for staff, members and guests.
• Coach staff regularly for improvement and provide feedback.
• Keep Area Manager and District Manager informed of issues affecting operations or finances.
• Meet monthly and annual performance goals and conduct sales/service strategy meetings.
• Hire, onboard and train staff with Area Manager; ensure high service standards.
• Ensure proper supplies, equipment, inventory and retail readiness.
• Maintain compliance with franchise agreements and state/local laws.
• Supervise and develop department staff; maintain scheduling and staffing.

Skills

Customer service

Teamwork

Problem solving

Communication

Education

High School Diploma

2+ years related experience

Job description

Massage Envy is seeking a General Manager to oversee daily clinic operations, drive sales, customer service, staffing, and overall management of the clinic. Uphold brand values of optimism, gratitude, excellence, consistency and empathy.

The GM will lead staff development, ensure regulatory and franchise compliance, maintain guest experiences, and promote wellness plans and services across the clinic. This role requires strong leadership and in-clinic availability, including peak hours.