Clinic Operations Lead — Patient Care & Efficiency

Oak Street Health, part of CVS Health; Jackson (MS); On-site; USD 44,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Center Operations Supervisor to lead daily center activities, support the Practice Manager, and ensure safe, high-quality patient care. The role emphasizes front desk coverage, attendance monitoring, and coordinating staff across frontline positions to maintain a high standard of service.

The COS will use dashboards to drive improvements, facilitate team huddles, and support recruitment, onboarding, and performance management as needed, while upholding safety and

Qualifications

• 2+ years professional experience in a customer service setting.
• 1+ year experience leading a team preferred.
• US work authorization.

Responsibilities

• Support front desk coverage and contribute to service teamwork.
• Monitor staff attendance and coverage plans for absences.
• Monitor provider schedules daily to ensure smooth flow of patient visits.
• Manage the transportation schedule to maximize resources and patient experience.
• Own facilities management to keep the center safe, clean, and functional.
• Assist recruitment, onboarding, and performance management as needed.
• Leverage dashboards and reports to identify operational improvements.
• Facilitate service and clinical team huddles and resolve issues.

Skills

Problem solving

Collaboration

Flexibility

Fast-paced work

Ownership

Education

Associate's degree

Job description

Oak Street Health is seeking a Center Operations Supervisor to lead daily center activities, support the Practice Manager, and ensure safe, high-quality patient care. The role emphasizes front desk coverage, attendance monitoring, and coordinating staff across frontline positions to maintain a high standard of service.

The COS will use dashboards to drive improvements, facilitate team huddles, and support recruitment, onboarding, and performance management as needed, while upholding safety and