Clinic Operations Lead: Hybrid Healthcare Admin

Mass General Brigham; Boston (MA); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass

Job summary

Mass General Brigham in Boston seeks a Clinic Operations Leader to ensure smooth clinical practice, supervise the clinic team, and coordinate patient flow to deliver high-quality care.

The role emphasizes strong organizational and communication skills, experience supervising staff, and proficiency with EHR and medical terminology. On-site with hybrid work after training, the position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Associate's Degree in Healthcare Administration required; Bachelor's preferred.
• 3–5 years of experience in a healthcare setting.
• Experience in a leadership or supervisory role (2–3 years).
• Strong leadership and team management abilities.

Responsibilities

• Supervise and mentor clinic support staff, including administrative and clinical assistants.
• Oversee daily operations to ensure efficient workflow and high-quality patient care.
• Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
• Implement and maintain clinic policies and procedures to enhance operational efficiency.
• Assist in training new staff and providing ongoing education for existing staff.
• Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.

Skills

Leadership

Team management

Communication

Multitasking

Medical terminology

Education

Associate's Degree Healthcare Administration

Bachelor's Degree Healthcare Administration preferred

Tools

EHR systems

Office software

Job description

Mass General Brigham in Boston seeks a Clinic Operations Leader to ensure smooth clinical practice, supervise the clinic team, and coordinate patient flow to deliver high-quality care.

The role emphasizes strong organizational and communication skills, experience supervising staff, and proficiency with EHR and medical terminology. On-site with hybrid work after training, the position offers comprehensive benefits and opportunities for professional growth.