Clinic Operations Coordinator, Speech & Hearing

Indiana University; Bloomington (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Retirement plan

Tuition subsidy

Holidays and time off

Employee assistance program

Job summary

Indiana University Bloomington's Speech and Hearing Clinic seeks an administrative support professional to assist with day-to-day clinic operations, scheduling, billing, and patient inquiries. The role requires a high school diploma and at least 1 year in a medical office setting, with more preferred. Familiarity with insurance verification and eCW is a plus.

The position is on-site in Bloomington, IN. Benefits include comprehensive insurance, health savings accounts, retirement plans, tuition

Qualifications

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Ability to multitask and function at a high level with frequent interruptions.
• Familiarity with insurance verification.
• Familiarity with eCW (eClinicalWorks).

Responsibilities

• Schedules patient appointments to allow for effective treatment and patient care.
• Ensures proper staff resources are available to accommodate patient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures and regulations in clinics.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Skills

Proficient written and verbal comms

Professionalism

Time management

Quality focus

Adaptability

Dependability

Multitasking (interrupted)

Insurance verification

eCW familiarity

Education

High school diploma or equivalent

Job description

Indiana University Bloomington's Speech and Hearing Clinic seeks an administrative support professional to assist with day-to-day clinic operations, scheduling, billing, and patient inquiries. The role requires a high school diploma and at least 1 year in a medical office setting, with more preferred. Familiarity with insurance verification and eCW is a plus.

The position is on-site in Bloomington, IN. Benefits include comprehensive insurance, health savings accounts, retirement plans, tuition