Clinic Services Assistant

Indiana University; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive medical and dental plan

Tuition subsidy for employees and/or家

10 paid holidays and generous PTO

Job summary

Indiana University School of Dentistry is seeking a Clinic Services Assistant to manage patient flow, scheduling, and billing in a clinical office setting. The role involves direct interaction with patients, providers, and staff to ensure smooth operations.

Key duties include check-in/out, insurance verification, billing data entry, and coordinating appointments. The position requires a high school diploma or GED and at least 6 months of related experience, with strong communication and

Qualifications

• High school diploma or GED required.
• 6 months of related experience required.
• Proficient communication skills required.
• Professional demeanor and time management.
• Ability to work in a fast-paced environment.

Responsibilities

• Check-in and check-out patients, verify insurance and demographics.
• Receive payments, confirm eligibility, enter billing data.
• Coordinate scheduling for treatments and patient care.
• Answer inquiries in the clinic office and follow-ups.
• Serve as a resource for clinical protocols and billing.
• Assist in emergency or problem situations.
• Back-up for clinic office staff as needed.
• Maintain office supplies and patient records.

Skills

Proficient communication

Professionalism

Time management

Quality focus

Flexibility

Education

High school diploma or GED

Job description

DENTISTRY-CLINICAL AFFAIRS (IN-DSCA-IUINA)

The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

The Clinic Services Assistant is a patient-facing position, requiring direct interaction with patients, providers, and staff to ensure smooth clinic operations. This includes managing patient flow and appointment coordination and other clinical responsibilities.

General Responsibilities

• Provides patient check-in and check-out, reviewing records to ensure patient insurance and demographics information is accurate and complete
• Receives payments, confirms insurance eligibility, enters billing data, and resolves patient accounts.
• Coordinates scheduling of any patient appointments to allow for effective treatment and patient care.
• Assists with all inquiries in the clinic office including walk-in patients, scheduling clinic appointments, and follow-ups.
• Serves as a resource for clinical protocols and payment/billing information for patients.
• Assists in emergency or problem situations.
• Serves as back-up for clinical office staff as needed.
• Maintains office supplies, and other administrative duties as needed.
• Assists in maintenance and organization of patient medical records.
• May reconcile and analyze reports for rebilling and finalizing daily logs.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 6 months of related experience.

Skills

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IU School of Dentistry

Indianapolis, Indiana

$17.00 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Foundational

FLSA: Nonexempt

Job Function: Health Services

Job Family: Clinic Operations

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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