Clinic Coordinator

Indiana University Bloomington; Bloomington (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy for employees

Paid holidays

Job summary

Indiana University Bloomington's Speech & Hearing Sciences department is seeking an administrative support specialist for the Speech and Hearing Clinic and Preschool. The role handles scheduling, billing, and general day-to-day operations to support faculty, staff, and students.

The ideal candidate has a high school diploma, at least one year of medical office experience, strong communication skills, and the ability to multitask in a fast-paced environment; familiarity with insurance

Qualifications

• High school diploma or equivalent required.
• 1 year of medical office or related experience.
• Proficient written and verbal communication skills.
• Maintains professionalism and high quality.
• Able to multitask in a fast-paced environment.

Responsibilities

• Schedules patient appointments to support treatment and patient care.
• Ensures adequate staff resources for patient load.
• Answers phones and provides office information.
• Manages billing, coding, and insurance authorizations.
• Reconciles deposits and handles daily closing procedures.
• Assists with clinic tasks as needed.

Skills

Written & verbal communication

Professionalism

Time management

Quality focus

Multitasking

Insurance verification

eCW familiarity

Education

High school diploma or equivalent

Tools

eCW (eClinicalWorks)

Job description

Department

SPEECH & HEARING SCIENCES (BL-SPHS-IUBLA)

Department Information

The Department of Speech, Language and Hearing Sciences (SPHS) isan important department in the College of Arts and Sciences (theCollege). It serves students and the community by advancinginnovative basic and applied research in communication sciences anddisorders for the purpose of knowledge acquisition, studenteducation, professional training, and clinical practice. We offereducational experiences at the undergraduate and graduate levels.Many of our other faculty are clinicians in the areas of audiologyand speech-language pathology, and many hold research PhDs.

MoreInformation about the Department of Speech, Language and HearingSciences.

Job Summary

This role provides administrative support of the Speech and HearingClinic and Preschool, as well as a variety of non-routineadministrative tasks in support of the day-to-day operations of theclinic, faculty, and students.

General Responsibilities

• Schedules patient appointments to allow for effective treatmentand patient care.
• Ensures proper staff resources are available to accommodatepatient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures andregulations in clinics.
• Manages triage, complaints, and queries from patients andstudents and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processesbilling, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately topatient accounts to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

Education

Required

• High school diploma or equivalent (such as HSED or GED.)

Work Experience

Required

• 1 year of medical office or related experience.

Preferred

• 2 years of experience.
• Customer service experience.

Skills

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Highly thorough and dependable.

Preferred

• Ability to multitask and function at a high level with frequentinterruptions.
• Familiarity with insurance verification.
• Familiarity with eCW (eClinicalWorks).

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$40,019.20 annually

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Health Services

Job Family: Clinic Operations

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us

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