Patient Services Coordinator — Scheduling & Support

Indiana University Health; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Employee Assistance Program

Wellness program

Job summary

Indiana University Health is seeking an organized scheduling specialist to join our patient services team. You will manage incoming calls, schedule appointments, verify details, and support multiple departments while maintaining patient confidentiality.

The role requires a high school diploma, 0-3 years of experience, and proficiency in Microsoft Office. We offer hybrid work location at 714 N Senate Ave, Suite 110, with career growth opportunities and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Proficiency with Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Manage incoming calls from patients seeking to schedule appointments and direct calls to appropriate team members as needed.
• Conduct outbound calls to schedule patients and provide appointment follow-up.
• Verify insurance benefits and obtain prior authorizations as required.
• Schedule patient appointments and maintain accurate scheduling records.
• Maintain confidentiality of patient information and comply with all applicable privacy requirements.

Skills

Microsoft Office proficiency

Education

High School Diploma/GED

Job description

Indiana University Health is seeking an organized scheduling specialist to join our patient services team. You will manage incoming calls, schedule appointments, verify details, and support multiple departments while maintaining patient confidentiality.

The role requires a high school diploma, 0-3 years of experience, and proficiency in Microsoft Office. We offer hybrid work location at 714 N Senate Ave, Suite 110, with career growth opportunities and a comprehensive benefits package.