Clinic Coordinator

Indiana University; Bloomington (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Retirement plan

Tuition subsidy

Holidays and time off

Employee assistance program

Job summary

Indiana University Bloomington's Speech and Hearing Clinic seeks an administrative support professional to assist with day-to-day clinic operations, scheduling, billing, and patient inquiries. The role requires a high school diploma and at least 1 year in a medical office setting, with more preferred. Familiarity with insurance verification and eCW is a plus.

The position is on-site in Bloomington, IN. Benefits include comprehensive insurance, health savings accounts, retirement plans, tuition

Qualifications

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Ability to multitask and function at a high level with frequent interruptions.
• Familiarity with insurance verification.
• Familiarity with eCW (eClinicalWorks).

Responsibilities

• Schedules patient appointments to allow for effective treatment and patient care.
• Ensures proper staff resources are available to accommodate patient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures and regulations in clinics.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Skills

Proficient written and verbal comms

Professionalism

Time management

Quality focus

Adaptability

Dependability

Multitasking (interrupted)

Insurance verification

eCW familiarity

Education

High school diploma or equivalent

Job description

SPEECH & HEARING SCIENCES (BL-SPHS-IUBLA)

The Department of Speech, Language and Hearing Sciences (SPHS) is an important department in the College of Arts and Sciences (the College). It serves students and the community by advancing innovative basic and applied research in communication sciences and disorders for the purpose of knowledge acquisition, student education, professional training, and clinical practice. We offer educational experiences at the undergraduate and graduate levels. Many of our other faculty are clinicians in the areas of audiology and speech-language pathology, and many hold research PhDs.

More Information about the Department of Speech, Language and Hearing Sciences.

This role provides administrative support of the Speech and Hearing Clinic and Preschool, as well as a variety of non-routine administrative tasks in support of the day-to-day operations of the clinic, faculty, and students.

General Responsibilities

• Schedules patient appointments to allow for effective treatment and patient care.
• Ensures proper staff resources are available to accommodate patient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures and regulations in clinics.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED.)

WORK EXPERIENCE

Required

• 1 year of medical office or related experience.

Preferred

• 2 years of experience.
• Customer service experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Preferred

• Ability to multitask and function at a high level with frequent interruptions.
• Familiarity with insurance verification.
• Familiarity with eCW (eClinicalWorks).

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$40,019.20 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Health Services

Job Family: Clinic Operations

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Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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