Clinic Operations Coordinator — Flexible Hours & Scheduling

Highbar; Warren (AR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability and life insurance

Fitness & Wellness program

Paid holidays and PTO

Flexible work hours

Volunteer opportunities

Job summary

Highbar Physical Therapy is hiring a Site Coordinator to support the clinic administration, scheduling, and patient services across our locations. The role focuses on onboarding staff, coordinating PCCs and Specialists, and improving clinic efficiency while ensuring excellent patient care.

Responsibilities include managing daily operations, coordinating authorizations, handling payments and reports, and interfacing with insurers.

Qualifications

• High school diploma or GED required.
• 2–3 years of related experience or training.
• Associate degree in healthcare administration preferred.

Responsibilities

• Train and onboard administrative staff and emphasize administrative components.
• Coordinate PCCs and Exercise Specialists schedules with Practice Manager.
• Improve clinic efficiency and effectiveness through recommendations.
• Manage daily service excellence including facility IT issues and patient experience.
• Monitor metrics such as cancellations, no-shows, visits, and authorization metrics.
• Oversee clinic or regional authorizations.
• Handle multi-line phone system and collect patient demographics.
• Collect co-payments and document receipts.
• Run daily co-pay reports to ensure accuracy.
• Manage patient appointments, cancellations, and therapist schedules using the medical records system.
• Document visits and faxed reports to physicians.
• Interface with insurers to obtain authorizations and track approvals.
• Negotiate payment terms per guidelines to minimize collections risk.
• Run day sheets, POC compliance and balance reports.
• Complete weekly reporting and dashboards (Affidavit, eligibility, active cases).
• Other duties may be assigned.

Skills

Staff training

Scheduling

Operational coordination

Customer service

Data reporting

Education

GED

Associate degree in healthcare administration

Tools

Medical records system

Phone system

Job description

Highbar Physical Therapy is hiring a Site Coordinator to support the clinic administration, scheduling, and patient services across our locations. The role focuses on onboarding staff, coordinating PCCs and Specialists, and improving clinic efficiency while ensuring excellent patient care.

Responsibilities include managing daily operations, coordinating authorizations, handling payments and reports, and interfacing with insurers.