Clinic Operations Coordinator - PT Practice (Flexible Hours)

Highbar Physical Therapy; Warren (RI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Disability insurance

Life insurance

Wellness program

Paid holidays

Paid time off

Flexible work hours

Volunteer opportunities

Job summary

Highbar Physical Therapy in Warren, RI is hiring a Site Coordinator to join our growing outpatient practice. The role supports the Clinic Director, trains staff, coordinates scheduling, and handles day-to-day clinic operations to ensure seamless patient care.

This full-time position emphasizes teamwork, efficiency, and a strong customer service mindset, with opportunities to improve processes, manage authorizations, and maintain a positive patient experience across the region.

Qualifications

• Two to three years of related experience or training
• Associate degree in healthcare administration preferred
• High school diploma or GED

Responsibilities

• Trains and onboards administrative staff (PCCs) and exercises on the administrative components of their role
• Coordinates and schedules PCCs and Exercise Specialists to ensure adequate administrative support
• Promotes clinic efficiency and effectiveness through recommendations
• Oversees daily service excellence including facility maintenance, IT issues, and patient experience
• Monitors cancellations, no-shows, visits, and authorization metrics
• Oversees insurance authorizations within the clinic or region
• Applies patient data collection and records handling for initial evaluations
• Collects co-payments and documents transactions with receipts
• Runs daily co-pay reports to ensure collection accuracy
• Manages patient appointments, cancellations and therapist schedules via medical records system
• Documents patient visits, faxes evaluations and summaries to physicians
• Interfaces with insurers to obtain authorizations and track visits
• Negotiate payment terms to minimize collection agency risk
• Monitors patient accounts with day sheets and balance reports
• Completes weekly reporting and dashboard items

Job description

Highbar Physical Therapy in Warren, RI is hiring a Site Coordinator to join our growing outpatient practice. The role supports the Clinic Director, trains staff, coordinates scheduling, and handles day-to-day clinic operations to ensure seamless patient care.

This full-time position emphasizes teamwork, efficiency, and a strong customer service mindset, with opportunities to improve processes, manage authorizations, and maintain a positive patient experience across the region.