Clinic Ops Lead — Flexible Hours & Benefits

Rallyday Partners; Wayland (MA); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability and life insurance options

Fitness & Wellness program

Paid holidays and paid time off

Flexible work hours

Volunteer opportunities

Job summary

Joint Ventures Physical Therapy in Massachusetts is seeking a Site Coordinator to support administrative operations, coordinate PCCs and Exercise Specialists, and optimize clinic efficiency. This role reports to the Practice Manager and involves patient interactions, scheduling, and coordinating authorizations.

The position is full-time and immediate; compensation starts at $20/hour and includes a comprehensive benefits package.

Qualifications

• High school diploma or general education degree (GED).
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or a related field of study preferred.

Responsibilities

• Trains and onboards administrative staff (PCCs); trains Exercise Specialists on the administrative components of their role.
• Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
• Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
• Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
• Oversees authorizations within the clinic or region.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting transaction on a written receipt.
• Runs daily co-pay collection reports to ensure collection accuracy.
• Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
• Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
• Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
• Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
• Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.

Education

Associate degree in healthcare administration or a related field of study preferred

Job description

Joint Ventures Physical Therapy in Massachusetts is seeking a Site Coordinator to support administrative operations, coordinate PCCs and Exercise Specialists, and optimize clinic efficiency. This role reports to the Practice Manager and involves patient interactions, scheduling, and coordinating authorizations.

The position is full-time and immediate; compensation starts at $20/hour and includes a comprehensive benefits package.