Clinic Operations Coordinator — Flexible Hours & Benefits

Highbar Physical Therapy; Dartmouth (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability insurance

Life insurance

Fitness & Wellness program

Paid holidays & PTO

Flexible work hours

Volunteer opportunities

Job summary

Highbar Physical Therapy is hiring a Site Coordinator to support and coordinate administrative activities across our outpatient clinics. This full-time role involves onboarding staff, scheduling, logistics, and ensuring excellent patient service while collaborating with the Clinic Director.

The position starts at $20/hour with a comprehensive benefits package including medical, dental & vision, 401(k), disability and life insurance options, fitness and wellness programs, paid holidays and time

Qualifications

• High school diploma or GED required.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or a related field preferred.

Responsibilities

• Trains and onboards administrative staff (PCCs) and Exercise Specialists on admin components.
• Coordinates scheduling of PCCs and Exercise Specialists to ensure adequate admin support.
• Promotes clinic efficiency and implements recommendations to improve operations.
• Oversees clinic daily service including facility maintenance, IT issues, and customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, and authorizations.
• Oversees authorizations within the clinic or region.
• Answer calls and collect demographic and insurance information for new patients.
• Collect co-payments and document transactions; run daily collection reports.
• Manage patient appointments, cancellations, and therapist scheduling; document conversations.
• Document patient visits and transmit records to physicians as needed.
• Interface with insurance to obtain authorizations and track approved visits.
• Negotiate payment terms to minimize collections issues.
• Monitor patient accounts with day sheets and balance reports.
• Prepare weekly reports and dashboards such as affidavits and eligibility.

Education

High school diploma or GED

Associate degree in healthcare administration

Job description

Highbar Physical Therapy is hiring a Site Coordinator to support and coordinate administrative activities across our outpatient clinics. This full-time role involves onboarding staff, scheduling, logistics, and ensuring excellent patient service while collaborating with the Clinic Director.

The position starts at $20/hour with a comprehensive benefits package including medical, dental & vision, 401(k), disability and life insurance options, fitness and wellness programs, paid holidays and time