Clinic Office Manager - Patient Experience & Operations

Westlake Dermatology P A; Lockhart (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Westlake Dermatology seeks an Office Manager in Lockhart, TX to lead daily clinic operations, support providers and staff, and ensure an outstanding patient experience. The role demands strong communication, accountability, and a hands-on leadership style to maintain clinical excellence.

You will supervise clinical and administrative teams, manage staffing, onboarding, and performance, and partner with leadership to drive patient satisfaction and financial performance.

Qualifications

• Proven leadership and ability to manage a team.
• Strong organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Understanding of clinic operations, scheduling, and patient flow.
• Experience in supervising or leading staff preferred.

Responsibilities

• Oversee day-to-day clinic operations and workflow efficiency
• Supervise, coach, and develop clinical and administrative team members
• Manage staff scheduling, timekeeping, and performance accountability
• Support onboarding and training of new hires
• Maintain high standards for patient experience and service excellence
• Monitor clinic KPIs, productivity, and operational metrics
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Partner with providers to support clinic flow and operational needs
• Address and resolve patient or staff concerns professionally and promptly

Job description

Westlake Dermatology seeks an Office Manager in Lockhart, TX to lead daily clinic operations, support providers and staff, and ensure an outstanding patient experience. The role demands strong communication, accountability, and a hands-on leadership style to maintain clinical excellence.

You will supervise clinical and administrative teams, manage staffing, onboarding, and performance, and partner with leadership to drive patient satisfaction and financial performance.