Clinic Office Assistant — Compassionate Front Desk Hero

Western New York Integrated Care Collaborative, Inc.; New York, Northern (NY, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

FSA/HSA options

11 paid holidays

Flexible schedules

Paid time off

Life insurance

Career growth

Job summary

Spectrum Health & Human Services is seeking a Clinic Office Assistant to serve as the first point of contact, delivering compassionate customer service to individuals in crisis. The role involves helping clients with phone and in-person interactions, basic administrative tasks, and insurance verification.

The position emphasizes reliability, strong interpersonal skills, and the ability to multitask in a busy setting, with some evenings required.

Qualifications

• High School Diploma or equivalent required.
• Some experience in a related field preferred.
• Strong interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Reliability and transportation to work is expected.

Responsibilities

• Be the first point of contact for clients and provide exceptional customer service.
• Engage with people over the phone and in person to assess needs.
• Verify insurance and assist with basic administrative tasks.
• Maintain accurate records and multitask in a fast-paced environment.

Skills

Customer service

Phone & in-person engagement

Multitasking

Insurance verification

Education

High School Diploma

GED or equivalent

Job description

Spectrum Health & Human Services is seeking a Clinic Office Assistant to serve as the first point of contact, delivering compassionate customer service to individuals in crisis. The role involves helping clients with phone and in-person interactions, basic administrative tasks, and insurance verification.

The position emphasizes reliability, strong interpersonal skills, and the ability to multitask in a busy setting, with some evenings required.