Clinic Manager

Jobtailor; Durham (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor seeks a Clinic Operations Manager to oversee daily clinic operations, patient flow, scheduling, and service recovery in a fast-paced outpatient setting in Durham, NC. You will lead non-nursing administrative staff, coordinate with clinical leads to ensure safety, regulatory compliance, quality initiatives, and budget monitoring while driving a patient-centered experience.

Strong leadership, financial acumen, and proficiency with electronic health records are required to optimize

Qualifications

• Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of education and experience
• Minimum of three years of related administrative or clinic management experience
• Experience in ambulatory or outpatient clinic operations preferred
• Clinic Managers with clinical responsibilities are required to maintain current BLS certification
• Strong leadership, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of healthcare operations, scheduling systems, and regulatory requirements
• Strong interpersonal and communication skills to interact effectively with staff, providers, and patients
• Financial acumen, including budget preparation and expense monitoring
• Proficiency with electronic health records and operational reporting tools

Responsibilities

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery
• Ensure operational readiness and a patient-centered experience
• Supervise and coordinate clinical but non-nursing clinic staff, including scheduling, duty assignment, performance evaluation, and training
• Monitor and manage operational metrics, including volumes, productivity, access, and wait times
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements
• Participate in clinic budget development and monitoring, including labor and supply costs
• Identify cost-containment opportunities
• Implement quality improvement initiatives and standard work processes
• Coordinate operational support for physician and advanced practice provider teams
• Support onboarding, orientation, and training for new administrative staff
• Serve as the primary administrative contact for clinic-based concerns and elevate issues as appropriate
• Participate in planning, resource allocation, and change management efforts

Job description

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery


• Ensure operational readiness and a patient-centered experience


• Supervise and coordinate clinical but non-nursing clinic staff, including scheduling, duty assignment, performance evaluation, and training


• Monitor and manage operational metrics, including volumes, productivity, access, and wait times


• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements


• Participate in clinic budget development and monitoring, including labor and supply costs


• Identify cost-containment opportunities


• Implement quality improvement initiatives and standard work processes


• Coordinate operational support for physician and advanced practice provider teams


• Support onboarding, orientation, and training for new administrative staff


• Serve as the primary administrative contact for clinic-based concerns and elevate issues as appropriate


• Participate in planning, resource allocation, and change management efforts

Requirements

• Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience


• Minimum of three years of related administrative or clinic management experience required


• Experience in ambulatory or outpatient clinic operations preferred


• Clinic Managers with clinical responsibilities are required to maintain current BLS certification


• Strong leadership, organizational, and problem-solving skills


• Ability to manage multiple priorities in a fast-paced environment


• Knowledge of healthcare operations, scheduling systems, and regulatory requirements


• Strong interpersonal and communication skills to interact effectively with staff, providers, and patients


• Financial acumen, including budget preparation and expense monitoring


• Proficiency with electronic health records and operational reporting tools

Core Competencies

Demonstrates expertise in clinic operations management, including patient flow, appointment scheduling, and compliance with regulatory requirements. Proficient in budget development, financial monitoring, and implementing quality improvement initiatives.

Highest-signal resume keywords

• Clinic Operations Management


• Budget Development


• BLS Certification


• Healthcare Regulatory Compliance


• Electronic Health Records Proficiency

ATS Optimization Keywords

Hard Skills

• Patient Flow Management


• Appointment Scheduling


• Operational Metrics Monitoring


• Quality Improvement Initiatives


• Cost-Containment Strategies


• Performance Evaluation


• Training Coordination


• Financial Acumen


• Scheduling Systems Knowledge


• Change Management

Soft Skills

• Leadership


• Organizational Skills


• Problem-Solving Skills


• Interpersonal Skills


• Communication Skills

Certifications & Qualifications

• BLS Certification

Industry Keywords

• Ambulatory Clinic Operations


• Outpatient Clinic Management


• Healthcare Administration


• Regulatory Requirements


• Service Recovery

Tools & Technologies

• Operational Reporting Tools


• Electronic Health Records