Clinic Intake & Scheduling Coordinator

Ellie Mental Health; Framingham (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Ellie Mental Health in Framingham is seeking an Intake Coordinator to join our growing team. You will coordinate new client referrals, manage intake paperwork, and schedule appointments while communicating with clients by phone, email, and text.

Ideal candidates will assist with client registration, insurance details, and EHR, while supporting clinicians and daily clinic operations. A proactive, friendly, organized approach helps create a welcoming client experience.

Qualifications

• Excellent communication and customer service abilities.
• Organizational skills with ability to multitask.
• Detail-oriented with reliable follow-through.
• Comfort with scheduling systems and Microsoft Office.
• Healthcare or mental health office experience preferred.
• Previous administrative or customer service experience required.

Responsibilities

• Coordinate new client referrals, intake paperwork, and scheduling.
• Communicate with clients by phone, email, and text.
• Assist with client registration, insurance information, and EHR.
• Support clinicians with scheduling and administrative needs.
• Assist the Clinic Director with daily operations and special projects.
• Help create a welcoming, responsive client experience.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Attention to detail

Microsoft Office

Scheduling software

Electronic Health Records

Tools

Scheduling systems

EHR (Electronic Health Records)

Job description

Ellie Mental Health in Framingham is seeking an Intake Coordinator to join our growing team. You will coordinate new client referrals, manage intake paperwork, and schedule appointments while communicating with clients by phone, email, and text.

Ideal candidates will assist with client registration, insurance details, and EHR, while supporting clinicians and daily clinic operations. A proactive, friendly, organized approach helps create a welcoming client experience.