Clinic Intake Coordinator - Director of First Impressions

Ellie Mental Health - 221; Framingham (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Ellie Mental Health in Framingham is seeking an organized, friendly Intake Coordinator to join our growing team. You will help new clients access mental health services and support daily clinic operations.

The role focuses on coordinating referrals, handling intake paperwork, scheduling, and communicating with clients, with emphasis on customer service, organization, and independent work in a fast-paced environment.

Qualifications

• Excellent communication, customer service, and organizational skills.
• Ability to multitask, prioritize, and work independently.
• Strong attention to detail and follow-through.
• Comfort using technology, scheduling systems, and Microsoft Office.
• Previous administrative or customer service experience required.
• Healthcare or mental health office experience preferred.

Responsibilities

• Coordinate new client referrals, intake paperwork, and scheduling.
• Communicate with prospective and existing clients by phone, email, and text.
• Assist with client registration, insurance information, and EHR.
• Support clinicians with scheduling and administrative needs.
• Assist the Clinic Director with daily operations and special projects.
• Help create a welcoming, responsive client experience.

Skills

Communication

Organizational skills

Multitasking

Attention to detail

Customer service

Independent work

Tools

Microsoft Office

Scheduling systems

Electronic Health Records

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Join Our Team!

Ellie Mental Health in Framingham is looking for an organized, friendly, and motivated Intake Coordinator to join our growing team!

This position is ideal for someone who enjoys working with people, thrives in a fast‑paced environment, and takes pride in keeping things running smoothly. You'll play an important role in helping new clients access mental health services while supporting the daily operations of our clinic.

What You'll Do

• Coordinate new client referrals, intake paperwork, and scheduling.
• Communicate with prospective and existing clients by phone, email, and text.
• Assist with client registration, insurance information, and electronic health records.
• Support clinicians with scheduling and administrative needs.
• Assist the Clinic Director with daily operations, organization, and special projects.
• Help create a welcoming, responsive, and positive client experience.

What We're Looking For

• Excellent communication, customer service, and organizational skills.
• Ability to multitask, prioritize, and work independently.
• Strong attention to detail and follow-through.
• Comfort using technology, scheduling systems, and Microsoft Office.
• Previous administrative or customer service experience required.
• Healthcare or mental health office experience preferred.

Why Join Ellie?

We're a growing, collaborative mental health clinic committed to making mental healthcare more accessible in our community. We value teamwork, initiative, a positive attitude, and people who genuinely enjoy helping others.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate‑owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.