Clinic Intake Coordinator - Director of First Impressions

Ellie Mental Health-Capital Region NY; Framingham (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Ellie Mental Health in Framingham is seeking an Intake Coordinator to join our growing team. This role suits someone who enjoys helping people, thrives in fast-paced settings, and ensures smooth daily operations while assisting clients access mental health services.

You’ll coordinate referrals, intake paperwork, and scheduling, communicate with clients via phone, email, and text, and support the clinic with registration, insurance details, and EHRs.

Qualifications

• Previous administrative or customer service experience required.
• Healthcare or mental health office experience preferred.
• Strong communication and organizational abilities essential.

Responsibilities

• Coordinate new client referrals, intake paperwork, and scheduling.
• Communicate with clients by phone, email, and text.
• Assist with client registration, insurance information, and EHRs.
• Support clinicians with scheduling and admin needs.
• Assist the Clinic Director with daily operations and projects.
• Help create a welcoming, responsive client experience.

Skills

Communication

Multitasking

Organizational skills

Independent work

Tools

Microsoft Office

Scheduling systems

Job description

Join Our Team!

Ellie Mental Health in Framingham is looking for an organized, friendly, and motivated

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Join Our Team!

Ellie Mental Health in Framingham is looking for an organized, friendly, and motivated Intake Coordinator to join our growing team! This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping things running smoothly. You'll play an important role in helping new clients access mental health services while supporting the daily operations of our clinic.

What You'll Do

• Coordinate new client referrals, intake paperwork, and scheduling.
• Communicate with prospective and existing clients by phone, email, and text.
• Assist with client registration, insurance information, and electronic health records.
• Support clinicians with scheduling and administrative needs.
• Assist the Clinic Director with daily operations, organization, and special projects.
• Help create a welcoming, responsive, and positive client experience.

What We're Looking For

• Excellent communication, customer service, and organizational skills.
• Ability to multitask, prioritize, and work independently.
• Strong attention to detail and follow-through.
• Comfort using technology, scheduling systems, and Microsoft Office.
• Previous administrative or customer service experience required.
• Healthcare or mental health office experience preferred.

Why Join Ellie?

We’re a growing, collaborative mental health clinic committed to making mental healthcare more accessible in our community. We value teamwork, initiative, a positive attitude, and people who genuinely enjoy helping others.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.

Compensation: $25.00 - $30.00 per hour

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change‑maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people can be happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too! Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers. We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn’t help employees stay motivated, engaged, and even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?