Client Intake Coordinator — Mental Health Clinic

Ellie Mental Health - 221; Framingham (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Ellie Mental Health in Framingham is seeking an organized, friendly Intake Coordinator to join our growing team. You will help new clients access mental health services and support daily clinic operations.

The role focuses on coordinating referrals, handling intake paperwork, scheduling, and communicating with clients, with emphasis on customer service, organization, and independent work in a fast-paced environment.

Qualifications

• Excellent communication, customer service, and organizational skills.
• Ability to multitask, prioritize, and work independently.
• Strong attention to detail and follow-through.
• Comfort using technology, scheduling systems, and Microsoft Office.
• Previous administrative or customer service experience required.
• Healthcare or mental health office experience preferred.

Responsibilities

• Coordinate new client referrals, intake paperwork, and scheduling.
• Communicate with prospective and existing clients by phone, email, and text.
• Assist with client registration, insurance information, and EHR.
• Support clinicians with scheduling and administrative needs.
• Assist the Clinic Director with daily operations and special projects.
• Help create a welcoming, responsive client experience.

Skills

Communication

Organizational skills

Multitasking

Attention to detail

Customer service

Independent work

Tools

Microsoft Office

Scheduling systems

Electronic Health Records

Job description

Ellie Mental Health in Framingham is seeking an organized, friendly Intake Coordinator to join our growing team. You will help new clients access mental health services and support daily clinic operations.

The role focuses on coordinating referrals, handling intake paperwork, scheduling, and communicating with clients, with emphasis on customer service, organization, and independent work in a fast-paced environment.