Intake & Scheduling Specialist – Mental Health Clinic

Ellie Mental Health-Capital Region NY; Framingham (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Ellie Mental Health in Framingham is seeking an Intake Coordinator to join our growing team. This role suits someone who enjoys helping people, thrives in fast-paced settings, and ensures smooth daily operations while assisting clients access mental health services.

You’ll coordinate referrals, intake paperwork, and scheduling, communicate with clients via phone, email, and text, and support the clinic with registration, insurance details, and EHRs.

Qualifications

• Previous administrative or customer service experience required.
• Healthcare or mental health office experience preferred.
• Strong communication and organizational abilities essential.

Responsibilities

• Coordinate new client referrals, intake paperwork, and scheduling.
• Communicate with clients by phone, email, and text.
• Assist with client registration, insurance information, and EHRs.
• Support clinicians with scheduling and admin needs.
• Assist the Clinic Director with daily operations and projects.
• Help create a welcoming, responsive client experience.

Skills

Communication

Multitasking

Organizational skills

Independent work

Tools

Microsoft Office

Scheduling systems

Job description

Ellie Mental Health in Framingham is seeking an Intake Coordinator to join our growing team. This role suits someone who enjoys helping people, thrives in fast-paced settings, and ensures smooth daily operations while assisting clients access mental health services.

You’ll coordinate referrals, intake paperwork, and scheduling, communicate with clients via phone, email, and text, and support the clinic with registration, insurance details, and EHRs.