Clinic Front Desk Specialist: Patient Care & Scheduling

Trinity Health; United States; On-site; USD 35,000 - 42,000; Full time

Job summary

The Clinic Receptionist role at Trinity Health Mid-Atlantic greets patients and visitors, manages the front desk, schedules appointments, answers calls, and handles insurance eligibility and copay collection. This position supports smooth patient flow within a busy clinic.

Required are a high school diploma, BLS certification within three months, and completion of mandatory abuse reporting training. A focus on confidentiality and professional patient interactions is essential.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certified or obtained within three months.
• Mandatory Reporter abuse training completed within three months.
• Ability to read, write and understand English and communicate effectively.
• Maintain confidentiality of patient information.

Responsibilities

• Greet patients and visitors and manage front desk responsibilities.
• Check-in patients and ensure admitting process is efficient and compliant.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to guidelines.
• Obtain accurate patient and insurance information and collect copays/deductibles.
• Copy/scan patient-related materials into the EHR.

Skills

Interpersonal skills

Professional demeanor

Phone call handling

Front desk coordination

Education

High school diploma or equivalent

Basic Life Support (BLS) certification

Mandatory Reporter abuse training

Job description

The Clinic Receptionist role at Trinity Health Mid-Atlantic greets patients and visitors, manages the front desk, schedules appointments, answers calls, and handles insurance eligibility and copay collection. This position supports smooth patient flow within a busy clinic.

Required are a high school diploma, BLS certification within three months, and completion of mandatory abuse reporting training. A focus on confidentiality and professional patient interactions is essential.