Patient Access Advocate – Front Desk & Scheduling

Trinity Health; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a Patient Access Representative to handle front-end registration, verify demographics, and assist patients through the registration and billing process.

The role supports ED and psychiatric boards, uses EPIC for registrations, and involves cash handling, insurance verification, and coordination with hospital staff. A high school diploma with 2–3 years of relevant experience is typical; HFMA cert within a year is encouraged.

Qualifications

• Proficient in EPIC patient access workflows.
• Strong written and oral communication.
• Strong interpersonal skills and teamwork.
• Basic computer skills and data entry.
• HFMA certification within 1 year of hire.
• Knowledge of HIPAA and privacy rules.

Responsibilities

• Admitting and checking patients on ED and CPEP boards.
• Maintain charts, wristbands, and labels documentation.
• Follow patient identification protocols.
• Cash handling and petty cash management.
• Schedule imaging and newborn tests.
• Cross-train across Patient Access locations.

Skills

Empathy

Communication

Interpersonal skills

Critical thinking

Data entry

Education

High school diploma

Bachelor's or AS degree

Tools

EPIC

PeopleSoft

MIDAS

Job description

Trinity Health Mid-Atlantic is seeking a Patient Access Representative to handle front-end registration, verify demographics, and assist patients through the registration and billing process.

The role supports ED and psychiatric boards, uses EPIC for registrations, and involves cash handling, insurance verification, and coordination with hospital staff. A high school diploma with 2–3 years of relevant experience is typical; HFMA cert within a year is encouraged.