Clinic Front Desk Specialist — Growth & Patient Care

HealthQuest Physical Therapy; West Bloomfield Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Mentorship and career development

Medical, dental, and vision insurance

401(k) with matching

HSA and FSA plans

Job summary

HealthQuest Physical Therapy is seeking a Front Office Specialist to warmly greet clinic guests, answer phones, handle patient payments, and schedule visits. You will verify insurance, prepare charts, and manage daily end-of-day reports in a fast-paced environment.

Candidates should have a High School Diploma and 1–2 years of office experience preferred. The role focuses on accurate data entry, patient service, and maintaining a welcoming front desk.

Qualifications

• High School Diploma required.
• 1-2 years of office experience preferred.

Responsibilities

• Greet and welcome clinic guests with a warm, friendly demeanor.
• Answer the phones with a professional greeting.
• Daily collection of patient payments.
• Check patients out after each visit and schedule additional visits.
• Verify insurance benefits and obtain authorization for new patients.
• Prepare new patient charts and confirm appointments for the following day.
• Close out new patient visits after the initial visit.
• Process incoming/outbound EMR fax transmissions.
• Prepare active patient reports and monitor discharges.
• Complete End of Day paperwork and monitor payment reports.
• Maintain a clean workstation and waiting area.

Skills

Microsoft Office

Verbal communication

Critical thinking

Multitasking

Calm under pressure

Goal oriented

Self-motivated

Education

High School Diploma

1-2 years office experience (preferred)

Job description

HealthQuest Physical Therapy is seeking a Front Office Specialist to warmly greet clinic guests, answer phones, handle patient payments, and schedule visits. You will verify insurance, prepare charts, and manage daily end-of-day reports in a fast-paced environment.

Candidates should have a High School Diploma and 1–2 years of office experience preferred. The role focuses on accurate data entry, patient service, and maintaining a welcoming front desk.