Clinic Front Desk Specialist

Trinity Health; Minot (ND); On-site; USD 23,000 - 32,000; Full time

Job summary

Trinity Health in Minot, ND seeks an Office Assistant to support daily front-office operations in a clinic setting. You will greet patients, coordinate registration and scheduling, handle calls, collect payments, and ensure courteous service while maintaining accurate records.

Collaboration with clinical and administrative staff is key to smooth clinic operations, with coverage across reception areas as needed and a focus on confidentiality and high-quality patient care.

Qualifications

• Customer service experience or training, required.
• Preferably six (6) months minimum
• Experience in a clerical or office setting, preferred
• Medical terminology knowledge, preferred
• Experience with computer appointment software, preferred

Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.

Skills

Customer service

Clerical

Medical terminology

Scheduling software

Education

HS Diploma or GED

Tools

Scheduling software

Job description

Trinity Health in Minot, ND seeks an Office Assistant to support daily front-office operations in a clinic setting. You will greet patients, coordinate registration and scheduling, handle calls, collect payments, and ensure courteous service while maintaining accurate records.

Collaboration with clinical and administrative staff is key to smooth clinic operations, with coverage across reception areas as needed and a focus on confidentiality and high-quality patient care.