Office Assistant, Central Registration (4446)

Trinity Health; Minot (ND); On-site; USD 19,000 - 33,000; Full time

Job summary

Trinity Health is seeking an Office Assistant to support front-office operations in the Minot clinic. The role greets patients, coordinates registration and scheduling, answers calls, collects payments, and helps maintain orderly records within a collaborative team.

The position emphasizes courteous service, accurate clerical work, and adherence to privacy standards while supporting clinic operations and continuity of care.

Qualifications

• HS Diploma or GED, preferred.
• Six months minimum customer service experience required.
• Clerical/office experience preferred.
• Medical terminology knowledge preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet and register patients, verify information, and process payments per clinic procedures.
• Schedule, update, and coordinate patient appointments using scheduling systems.
• Answer and triage calls, route messages, and communicate clearly with patients and staff.
• Maintain organized front office records, support daily administrative tasks.
• Protect patient confidentiality in line with privacy and policies.
• Provide cross-coverage in other reception/clinic areas to support continuity.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Privacy

Education

HS Diploma or GED

Tools

Scheduling software

Electronic scheduling systems

Job description

Job Details: Job Location: Trinity Health Hospital Campus & Medical District - Minot, ND, Position Type: Full Time, Salary Range: $16.88 - $23.63Hourly, Job Category: Office and Clerical Support, Position Summary:

The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.

Key Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.

Licenses and Certifications Required

None

Educational Requirements

HS Diploma or GED, preferred

Experience Requirements

• Customer service experience or training, required. Preferably six (6) months minimum
• Experience in a clerical or office setting, preferred
• Medical terminology knowledge, preferred
• Experience with computer appointment software, preferred

Special Skills or Training Requirements

• Ability to communicate effectively in person and on the telephone
• Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
• Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution
• Ability to handle confidential and sensitive information
• Ability to work in a fast paced environment; working efficiently and multitasking
• Compliance with all Privacy and Confidentiality Standards per Trinity's policies

Physical Requirements

The Office Assistant primarily performs work at a computer workstation, requiring frequent sitting with intermittent standing, walking, reaching, and handling of office materials. The role may involve occasional lifting or carrying of light items such as supplies or paperwork. Adequate vision, hearing, and verbal communication skills are essential for interacting with patients, managing phone calls, and completing detailed clerical tasks.

Environmental Requirements

Work occurs in an outpatient clinic reception environment with routine contact with patients, families, and clinical staff. The role may involve frequent interruptions, moderate noise, and proximity to patient-care areas. Adherence to safety practices, infection-prevention protocols, and confidentiality standards is required when working with patient information and navigating shared clinic spaces.