Clinic Front Desk & Patient Services Specialist

Trinity Health; Minot (ND); On-site; USD 34,000 - 48,000; Full time

Job summary

Trinity Health in Minot, ND is seeking an Office Assistant to support front-office operations in a clinic setting. You will greet patients, handle registrations, schedule appointments, collect payments, and contribute to a high standard of customer service.

The role requires a HS Diploma or GED (preferred) and prior customer service or clerical experience. It involves working in a fast-paced outpatient environment with confidentiality and teamwork across staff.

Qualifications

• HS Diploma or GED preferred.
• Customer service experience required; minimum 6 months.
• Experience in clerical/office settings preferred.
• Medical terminology knowledge preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet patients, verify information, and process payments per clinic procedures.
• Schedule and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages clearly to staff.
• Maintain organized front office records and assist daily administrative tasks.
• Protect patient confidentiality per privacy standards and Trinity policies.
• Provide cross-coverage in other reception areas as needed.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Education

HS Diploma or GED

Tools

Appointment scheduling software

Clinical/office software

Job description

Trinity Health in Minot, ND is seeking an Office Assistant to support front-office operations in a clinic setting. You will greet patients, handle registrations, schedule appointments, collect payments, and contribute to a high standard of customer service.

The role requires a HS Diploma or GED (preferred) and prior customer service or clerical experience. It involves working in a fast-paced outpatient environment with confidentiality and teamwork across staff.