Clinic Front Desk Specialist — Patient Care & Scheduling

Trinity Health; Minot (ND); On-site; USD 19,000 - 33,000; Full time

Job summary

Trinity Health is seeking an Office Assistant to support front-office operations in the Minot clinic. The role greets patients, coordinates registration and scheduling, answers calls, collects payments, and helps maintain orderly records within a collaborative team.

The position emphasizes courteous service, accurate clerical work, and adherence to privacy standards while supporting clinic operations and continuity of care.

Qualifications

• HS Diploma or GED, preferred.
• Six months minimum customer service experience required.
• Clerical/office experience preferred.
• Medical terminology knowledge preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet and register patients, verify information, and process payments per clinic procedures.
• Schedule, update, and coordinate patient appointments using scheduling systems.
• Answer and triage calls, route messages, and communicate clearly with patients and staff.
• Maintain organized front office records, support daily administrative tasks.
• Protect patient confidentiality in line with privacy and policies.
• Provide cross-coverage in other reception/clinic areas to support continuity.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Privacy

Education

HS Diploma or GED

Tools

Scheduling software

Electronic scheduling systems

Job description

Trinity Health is seeking an Office Assistant to support front-office operations in the Minot clinic. The role greets patients, coordinates registration and scheduling, answers calls, collects payments, and helps maintain orderly records within a collaborative team.

The position emphasizes courteous service, accurate clerical work, and adherence to privacy standards while supporting clinic operations and continuity of care.