Clinic Front Desk Specialist

MercyOne Medical Group; Davenport (IA); On-site; USD 31,000 - 42,000; Full time

Job summary

MercyOne Medical Group seeks a Clinic Receptionist to greet patients, manage front desk tasks, and coordinate appointments in a busy clinic setting. The role requires strong communication, confidentiality, and adherence to Trinity Health values while handling registrations and payments.

Responsibilities include patient check-in, scheduling, phone handling, and accurate data entry into the EMR system to support efficient patient flow and regulatory compliance.

Qualifications

• High school diploma or equivalent is required.
• BLS for Healthcare Provider certification or within 3 months of hire.
• Mandatory Reporter abuse training within 3 months of hire.
• Ability to read, write, and understand English and communicate effectively.
• Maintain a high degree of confidentiality with patient information.
• Demonstrate honesty, integrity, and caring aligned with Trinity Health values.

Responsibilities

• Know, understand, and demonstrate Trinity Health Mission, Vision, and Values in behaviors and decisions.
• Perform patient check-in and ensure admitting process aligns with policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information and collect copays/deductibles.
• Copy/scan patient documents into the electronic medical record.

Skills

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Job description

MercyOne Medical Group seeks a Clinic Receptionist to greet patients, manage front desk tasks, and coordinate appointments in a busy clinic setting. The role requires strong communication, confidentiality, and adherence to Trinity Health values while handling registrations and payments.

Responsibilities include patient check-in, scheduling, phone handling, and accurate data entry into the EMR system to support efficient patient flow and regulatory compliance.