Clinic Front Desk & Patient Experience Lead

MercyOne Medical Group; Pleasant Hill (IA); On-site; USD 31,000 - 42,000; Full time

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients, manage front desk tasks, schedule appointments, and handle insurance information with accuracy and confidentiality. The role emphasizes strong interpersonal skills and a professional demeanor to support efficient patient flow and clinic operations.

The position requires a high school diploma or equivalent, BLS certification within 3 months, and completion of mandated abuse training within 3 months.

Qualifications

• Requires ability to read, write and understand English.
• Maintains a high degree of confidentiality with patient information.
• Demonstrates honesty, integrity and caring in line with mission and values.
• BLS certification within three months of hire.
• Mandatory Reporter abuse training within three months of hire.

Responsibilities

• Greet and welcome patients and visitors and assist with check-in to ensure efficient admitting.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information and collect copays/deductibles.
• Copy/scan patient access materials into the electronic medical record.

Skills

Interpersonal skills

Professional demeanor

English communication

Confidentiality

Integrity and caring

Education

High school diploma or equivalent

Job description

MercyOne Health System is seeking a Clinic Receptionist to greet patients, manage front desk tasks, schedule appointments, and handle insurance information with accuracy and confidentiality. The role emphasizes strong interpersonal skills and a professional demeanor to support efficient patient flow and clinic operations.

The position requires a high school diploma or equivalent, BLS certification within 3 months, and completion of mandated abuse training within 3 months.