Clinic Front Desk & Scheduling Specialist

Astra Behavioral Health, LLC; Elizabethtown (KY); Vor Ort; USD 32.000 - 40.000; Vollzeit

Zusammenfassung

Astra Behavioral Health, LLC in Elizabethtown, KY is seeking a Front Office Assistant to be the first point of contact for clients. The role focuses on scheduling, check-in/check-out, insurance verification, and maintaining accurate EMR records to support smooth clinic operations.

Responsibilities include answering calls, managing provider schedules, collecting copayments, and ensuring up-to-date demographics and insurance data, while upholding HIPAA compliance and professional service standards.

Qualifikationen

• High School Diploma or GED required.
• Prior experience in a medical, behavioral health, or customer service setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn EMR systems.
• Strong attention to detail and organizational skills.

Aufgaben

• Answer incoming calls, route appropriately, and assist with scheduling, cancellations, and inquiries.
• Manage provider schedules by filling open appointments and monitoring cancellations.
• Verify and update client demographics and insurance information.
• Conduct appointment reminder calls and follow up on unconfirmed appointments.
• Perform client check-in duties: greet clients, collect copayments, notify providers of arrival, and manage intake paperwork.

Kenntnisse

Communication

Multitasking

EMR systems

Attention to detail

Basic computer skills

Ausbildung

High School Diploma or GED

Tools

EMR software

Jobbeschreibung

Astra Behavioral Health, LLC in Elizabethtown, KY is seeking a Front Office Assistant to be the first point of contact for clients. The role focuses on scheduling, check-in/check-out, insurance verification, and maintaining accurate EMR records to support smooth clinic operations.

Responsibilities include answering calls, managing provider schedules, collecting copayments, and ensuring up-to-date demographics and insurance data, while upholding HIPAA compliance and professional service standards.