Clinic Front Desk & Scheduling Coordinator

Astra Behavioral Health, LLC; Shepherdsville (KY); On-site; USD 19,000 - 26,000; Full time

Job summary

Astra Behavioral Health, LLC is seeking a Front Office Assistant in Shepherdsville, KY. The role is the first point of contact for clients, handling scheduling, check-in/out, insurance verification, and EMR records to ensure smooth daily operations.

The position supports patient experience and clinic productivity in a fast-paced environment, requiring strong communication, basic computer skills, and meticulous record-keeping. Office Manager oversight applies.

Qualifications

• High School Diploma or GED required.
• Prior experience in medical/behavioral health or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn EMR systems.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer incoming calls, route appropriately, and assist with scheduling, cancellations, and inquiries.
• Manage provider schedules: fill open appointments and monitor cancellations.
• Verify and update client demographics and insurance information.
• Conduct appointment reminder calls and follow ups on unconfirmed appointments.
• Perform client check-in: greet clients, collect copayments, notify providers, distribute intake paperwork.
• Perform client check-out: schedule follow-ups, provide documentation (e.g., notes).
• Maintain financial records: daily cash journal, credit card transactions, end-of-day reconciliation.
• Scan, upload and maintain documents in the EMR system.
• Process medical record requests per HIPAA and agency policies.
• Open and close the office per procedures.
• Maintain a clean, organized front office environment.
• Perform additional duties as assigned by Office Manager.

Skills

Strong communication and interpersonal

Multitask in fast-paced environment

Basic computer skills and EMR learning

Attention to detail and organization

Education

High School Diploma or GED

Tools

EMR Systems

Job description

Astra Behavioral Health, LLC is seeking a Front Office Assistant in Shepherdsville, KY. The role is the first point of contact for clients, handling scheduling, check-in/out, insurance verification, and EMR records to ensure smooth daily operations.

The position supports patient experience and clinic productivity in a fast-paced environment, requiring strong communication, basic computer skills, and meticulous record-keeping. Office Manager oversight applies.