Front Office Assistant

Astra Behavioral Health, LLC; Shepherdsville (KY); Vor Ort; USD 19.000 - 26.000; Vollzeit

Zusammenfassung

Astra Behavioral Health, LLC is seeking a Front Office Assistant in Shepherdsville, KY. The role is the first point of contact for clients, handling scheduling, check-in/out, insurance verification, and EMR records to ensure smooth daily operations.

The position supports patient experience and clinic productivity in a fast-paced environment, requiring strong communication, basic computer skills, and meticulous record-keeping. Office Manager oversight applies.

Qualifikationen

• High School Diploma or GED required.
• Prior experience in medical/behavioral health or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn EMR systems.
• Strong attention to detail and organizational skills.

Aufgaben

• Answer incoming calls, route appropriately, and assist with scheduling, cancellations, and inquiries.
• Manage provider schedules: fill open appointments and monitor cancellations.
• Verify and update client demographics and insurance information.
• Conduct appointment reminder calls and follow ups on unconfirmed appointments.
• Perform client check-in: greet clients, collect copayments, notify providers, distribute intake paperwork.
• Perform client check-out: schedule follow-ups, provide documentation (e.g., notes).
• Maintain financial records: daily cash journal, credit card transactions, end-of-day reconciliation.
• Scan, upload and maintain documents in the EMR system.
• Process medical record requests per HIPAA and agency policies.
• Open and close the office per procedures.
• Maintain a clean, organized front office environment.
• Perform additional duties as assigned by Office Manager.

Kenntnisse

Strong communication and interpersonal

Multitask in fast-paced environment

Basic computer skills and EMR learning

Attention to detail and organization

Ausbildung

High School Diploma or GED

Tools

EMR Systems

Jobbeschreibung

Front Office Assistant# Front Office AssistantShepherdsville - Shepherdsville , KY 40165## Description**Position Title:** Front Office Assistant **Department:** Office Management **Reports To:** Office Manager **FLSA Status:** Non-Exempt (Hourly)**Position Summary**The Front Office Assistant serves as the first point of contact for clients and plays a critical role in ensuring efficient daily operations within the clinic. This position is responsible for scheduling, client check-in/check-out, insurance verification, and maintaining accurate records within the electronic medical record (EMR) system.The Front Office Assistant contributes directly to patient experience, provider productivity, and overall office workflow.**Essential Functions & Responsibilities**1. Answer incoming calls, route appropriately, and assist with scheduling, cancellations, and general inquiries.2. Manage provider schedules by: * Filling open appointments * Monitoring cancellations and rescheduling as needed3. Verify and update client demographics and insurance information for accuracy.4. Conduct appointment reminder calls and follow up on unconfirmed appointments.5. Perform client check-in duties: * Greet clients professionally * Collect copayments * Notify providers of client arrival * Distribute and collect intake paperwork * Copy and verify insurance cards6. Perform client check-out duties: * Schedule follow-up appointments * Provide necessary documentation (e.g., school/work notes)7. Maintain accurate financial records, including: * Daily cash journal * Credit card transactions * End-of-day reconciliation and reporting to Office Manager8. Scan, upload, and maintain documentation in the EMR system.9. Process medical record requests in accordance with agency policies and HIPAA regulations.10. Open and close the office according to established procedures.11. Maintain a clean, organized, and professional front office environment.12. Perform additional duties as assigned by the Office Manager.**Compliance & Professional Expectations*** Adheres to Astra Behavioral Health policies and procedures* Maintains confidentiality in accordance with HIPAA* Demonstrates professionalism and customer service in all interactions* Completes required trainings and participates in in-services**Work Environment & Expectations*** Fast-paced, high-volume office environment* Frequent interaction with clients, families, and providers* Requires the ability to multitask and manage competing priorities* Position is primarily sedentary with frequent computer use## Qualifications**Minimum Qualifications*** High School Diploma or GED required* Prior experience in a medical, behavioral health, or customer service setting preferred* Strong communication and interpersonal skills* Ability to multitask in a fast-paced environment* Basic computer skills and ability to learn EMR systems* Strong attention to detail and organizational skills