Clinic Front Desk & Patient Services Specialist

US Lawns; Hilo (HI); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

Paid holidays

Vacation days

Sick days

Health plans

Employee assistance

Retirement plan

Student loan programs

Job summary

East Hawaii Health Clinics is seeking a Clinic Receptionist to be the first point of contact, greet patients, verify insurance, and ensure proper documentation, supporting both patients and clinical staff in delivering high-quality outpatient care.

You will schedule appointments, manage payments, maintain records, and handle calls while providing excellent customer service. The role requires strong communication, attention to detail, and the ability to multitask in a busy clinic environment.

Qualifications

• Strong communication and interpersonal skills
• Attention to detail
• Ability to multitask
• Commitment to excellent customer service
• Typing preferred at 40 words per minute

Responsibilities

• Greet and register patients, verify insurance, and ensure all required documentation is completed accurately
• Schedule appointments, provide reminders, and communicate pre-visit instructions to patients
• Prepare patient charts, verify authorizations, and coordinate referrals and transfers as directed
• Answer and manage incoming calls, relay messages, and assist with patient inquiries and concerns
• Collect and process payments, issue receipts, and support patients with financial options when needed
• Maintain patient records, manage clinic correspondence, and assist with general clerical and office tasks

Job description

East Hawaii Health Clinics is seeking a Clinic Receptionist to be the first point of contact, greet patients, verify insurance, and ensure proper documentation, supporting both patients and clinical staff in delivering high-quality outpatient care.

You will schedule appointments, manage payments, maintain records, and handle calls while providing excellent customer service. The role requires strong communication, attention to detail, and the ability to multitask in a busy clinic environment.