Clinic Front Desk & Patient Services Specialist

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking an Office Assistant II to perform clerical and patient care tasks across departments. Responsibilities include patient registration, scheduling, insurance verification, charge entry, and daily cash handling.

The role supports medical record operations, greets patients, and ensures exam rooms are prepared and supplies replenished. Ideal candidates will have several years in a medical office, strong communication skills, and proficiency with PM/EHR systems.

Qualifications

• 3–4 years medical office experience in a rehabilitation setting.
• Ability to greet and assist patients, manage front-desk tasks and basic billing.
• Proficient in PM/EHR/EMR systems and patient registration workflows.

Responsibilities

• Contributes to department goals and compliance with policies and safety standards.
• Greets patients and triages inquiries, answers calls, and handles reminders.
• Performs intake, scheduling, and updates in PM/EHR/EMR systems.
• Verifies insurance and coordinates authorizations; monitors reports to prevent write-offs.
• Processes payments, reconciles cash, and prepares deposits.
• Generates clinic reports and maintains administrative supplies.
• Provides front-office and call-center coverage as needed.
• Assists with patient registrations, scheduling, and charting in outpatient sites.

Skills

Customer service

Verbal and written communication

Microsoft Office

Organization

Follow instructions

Professional demeanor

Teamwork

Education

High School Diploma or GED

Associates degree preferred

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

MedStar Health is seeking an Office Assistant II to perform clerical and patient care tasks across departments. Responsibilities include patient registration, scheduling, insurance verification, charge entry, and daily cash handling.

The role supports medical record operations, greets patients, and ensures exam rooms are prepared and supplies replenished. Ideal candidates will have several years in a medical office, strong communication skills, and proficiency with PM/EHR systems.