Patient Care Office Specialist

MedStar Health’s Washington Hospital Center; Baltimore (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking an Office Assistant to perform clerical and patient care duties essential to daily department operations. Responsibilities include patient registration, scheduling, insurance verification, and coordinating services for patients within the PM system and EHR.

The role requires 1-2 years of customer service experience in a medical office; high school diploma required with preferred healthcare-related degrees.

Qualifications

• Excellent customer service and communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Highly organized, able to multi-task and work independently.

Responsibilities

• Answers extensions, follows script, completes patient reminder calls.
• Greets and assists patients on the telephone and in person by triaging inquiries.
• Completes preliminary intake, updates registrations, and schedules appointments per insurance guidelines.
• Performs insurance verification and coordinates services/authorizations.
• Collects copayments and reconciles cash receipts.
• Proficient with PM system billing (guarantor, benefits, insurance).
• Assembles financial and medical records, witnesses financial forms.
• Registers and schedules patients for clinics; adjusts physician schedules.
• Requests and obtains referrals, medical records, or diagnostic reports.
• Monitors case management in the EHR system.
• Keeps waiting areas clean and stocked.
• Monitors and restocks administrative supplies.
• Responds to payer-specific questions from patients and clinicians.
• Participates in meetings and committees; represents department in outreach and quality teams.

Skills

Customer service

Microsoft Office

Multitasking

Phone etiquette

Education

High School Diploma

Associate degree preferred

Bachelor's degree in healthcare preferred

Job description

MedStar Health’s Washington Hospital Center is seeking an Office Assistant to perform clerical and patient care duties essential to daily department operations. Responsibilities include patient registration, scheduling, insurance verification, and coordinating services for patients within the PM system and EHR.

The role requires 1-2 years of customer service experience in a medical office; high school diploma required with preferred healthcare-related degrees.