Medical Office Assistant & Front Desk Support

MedStar Health; Baltimore (MD); On-site; USD 25,000 - 40,000; Full time

Job summary

MedStar Health is seeking an Office Assistant to perform clerical and patient care duties essential to daily operations across departments. Responsibilities include patient registration, scheduling, insurance verification, charge entry, and front desk coverage, ensuring accurate records and smooth patient flow.

The ideal candidate has a high school diploma, strong customer service, and proficient use of Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 1-2 years experience in customer service.
• 1-2 years experience in a medical office or outpatient physician centers preferred.

Responsibilities

• Contributes to department goals and adheres to policies and safety standards.
• Answer extensions and greet patients; triage inquiries to clinical/non-clinical staff.
• Register and schedule patients; verify insurance and coordinate services.
• Handle copays, cash receipts, and basic PM/EHR tasks.
• Prepare and organize financial and medical records for patients and staff.
• In Physician Centers, register/schedule patients for clinics and coordinate procedures.
• Maintain waiting areas and stock supplies; assist with front office and call center duties.
• Participate in meetings and quality improvement activities.

Skills

Customer service

Microsoft Office

Communication skills

Multi-tasking

Education

High School Diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Job description

MedStar Health is seeking an Office Assistant to perform clerical and patient care duties essential to daily operations across departments. Responsibilities include patient registration, scheduling, insurance verification, charge entry, and front desk coverage, ensuring accurate records and smooth patient flow.

The ideal candidate has a high school diploma, strong customer service, and proficient use of Microsoft Office.