Clinic Front Desk & Patient Care Coordinator

Metro-Physical-; Shirley (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy in Shirley, NY seeks a Front Desk Coordinator (Full Time-Floater) to manage front desk operations and support clinicians. Hours are Mon-Fri 9am–5:30pm with an hourly range of USD 17–20, based on experience.

The role involves greeting patients, scheduling, EMR data entry, billing tasks, and coordinating with physicians to obtain Plans of Care while upholding HIPAA and delivering friendly, professional service.

Qualifications

• High school diploma or GED is required.
• 1 year of medical office experience preferred, familiarity with EMR systems a plus.
• 1 year of customer service experience strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to adapt quickly to new programs.
• Ability to observe, evaluate, and record patients’ conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Excellent time management and organizational skills.

Responsibilities

• Greet and welcome patients and visitors with a warm, upbeat attitude, and direct inquiries or check-in patients.
• Provide high-level customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate scheduling.
• Manage scheduling operations to maximize provider availability and room usage.
• Maintain on-time patient flow by notifying clinicians of arrivals and delays.
• Receive and process incoming faxes promptly for timely communication.
• Enter patient data into the EMR accurately, including treatment plans and updates.
• Generate reports and logs, including financial reconciliations and patient retention tracking.
• Ensure co-pays are tallied, reconciled, and payments are managed.
• Set up new and returning patient cases in Theraoffice with demographic and insurance details.
• Contact treating physicians to obtain updated prescriptions and Plans of Care; update the system accordingly.
• Assist patients during therapy with equipment and routines, ensuring safety and comfort.
• Educate patients on equipment use and exercise techniques.
• Prepare patients for therapy treatments and provide reassurance and information.
• Maintain patient confidentiality and HIPAA compliance.
• Keep the clinic environment safe, clean, and organized by following procedures and regulations.
• Perform light cleaning tasks and inventory checks as needed.

Skills

Customer service

EMR systems

Google Suite

Communication skills

Teamwork

Interpersonal skills

Record-keeping

Problem-solving

Time management

Organizational skills

Independence

Education

High school diploma or GED

Tools

Google Suite

Job description

Metro Physical & Aquatic Therapy in Shirley, NY seeks a Front Desk Coordinator (Full Time-Floater) to manage front desk operations and support clinicians. Hours are Mon-Fri 9am–5:30pm with an hourly range of USD 17–20, based on experience.

The role involves greeting patients, scheduling, EMR data entry, billing tasks, and coordinating with physicians to obtain Plans of Care while upholding HIPAA and delivering friendly, professional service.